Complaint Analytics & Surveillance Agent

Stop Treating Every Complaint Like It Stands Alone.

Aggregate complaints across every channel, classify them for systemic analysis, surface emerging issues before they reach your regulator, and build the data foundation that makes your response program defensible from the first inquiry.

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Institutions Trust Uptiq

Automate Complaint Aggregation and Surveillance

Replace channel-by-channel complaint reviews, manually assembled trend reports, and reactive regulator responses with a unified complaint surveillance workflow that aggregates, classifies, and analyzes every complaint, surfacing systemic patterns and emerging issues in real time.

Cross-Channel Aggregation & Classification

Ingests complaint data from every channel the institution uses, branch, call center, digital banking, email, CFPB portal submissions, social media flags, and third-party servicer reports, into a unified complaint record that makes cross-channel patterns visible for the first time. Each complaint is classified and tagged by product, issue type, and root-cause category using a configurable taxonomy aligned to CFPB complaint reporting standards and the institution's internal complaint management framework.

Aggregates complaints across channels into a unified, searchable complaint record

Classifies and tags each complaint by product, issue type, and root-cause category

Aligns taxonomy to CFPB complaint reporting standards and internal frameworks

Trend Analysis & Root-Cause Detection

Runs continuous trend analysis across the aggregated complaint dataset, tracking complaint volume by product and issue type, computing period-over-period change rates, and detecting emerging issue clusters before they reach examination-level significance. Root-cause analysis identifies the operational processes, system behaviors, and policy gaps that are generating repeat complaints, so business units receive actionable findings rather than complaint counts that require additional interpretation before anyone can act on them.

Runs trend and root-cause analytics with period-over-period comparisons

Detects emerging issue clusters before they reach examination-level significance

Delivers emerging-issue alerts to designated compliance and business unit owners

Regulator Response Support

Supports responses to regulatory complaint inquiries, CFPB supervisory examinations, state regulator requests, and formal complaint referrals, by assembling the complaint data, trend context, and root-cause documentation that examiners request. Response packages are assembled for management review and legal approval before submission, with the complete underlying complaint record available for examiner follow-up questions without additional manual data retrieval.

Assembles complaint data and trend context for regulatory inquiry responses

Packages responses for management review and legal approval before submission

Maintains the complete underlying complaint record for examiner follow-up access